Hi,
As your device is running very old firmware I would highly recommend performing an update. As you are on BES you will need to inform your I.T department you are upgrading your firmware and you will need a new activation password. To upgrade just download and install the firmware below onto a PC running BlackBerry Desktop Manager and when you connect the device you will be prompted to upgrade. Once the upgrade is complete (approx 45 minutes) go to Options > Advanced Options > Enterprise Activation > Enter your email address and password provided by I.T > Press the trackball and select activate.
AT&T BlackBerry 8310 Handheld Software v4.5.0.152 (Multilanguage)
Package Version: 4.5.0.152
Consisting of:
- Applications: 4.5.0.110
- Software Platform: 2.7.0.90
- File name: 8310M_PBr4.5.0_rel152_PL2.7.0.90_A4.5.0.110_AT&T.e xe
- File size: 89.91MB
Note: The Software Platform and Applications version numbers can be found under Options-About screen on the handheld.
Thanks,
Gary