[brizben]

I've got a user on our BES & Exchange that has some issues with Deletion Reconciliation to his handset. This problem only occurs when his secretary access his shared Exchange Mailbox from her outlook & his shared mailbox attached to her mailbox. When she deletes an email from the shared mailbox, it goes into her deleted items, not the shared user's. This then causes the blackberry to not reconcile the delete, and the email remains on the handset.

The only way we've found to get the delete reconcilation to occur is if she moves an email to be deleted from the shared mailbox to that shared user's Deleted Items.

I'm presuming for the BES to do the reconciliation, it needs to see the email in the deleted items on the Exchange to then do the same on the BB. Is there anyway to get around this in this scenario or are we going to have to ensure emails are moved into the Deleted Items folder?

Thanks