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Old 01-04-2009, 12:57 PM
GaryCutri's Avatar
GaryCutri GaryCutri is offline
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BlackBerry Device: Bold 9700
 
Device Firmware: 5.0.0.371
 
Email Configuration: BlackBerry Enterprise Server (BES)
 
Mobile Carrier & location: Telstra - Australia
 
Join Date: Sep 2006
Location: Melbourne
Posts: 9,240
Hi,

Can you please rename the users "Personal" contact list to "Private" and then from the device perform the following:

1. Open Contacts
2. Press the menu button and select Options
3. From the Options menu type RSET
4. You will be prompted with "This will erase your desktop contacts list, and reload it from your server. Continue?", select Yes to reload.
5. Your device contact database will now be erased and it will be reloaded a copy from your Exchange Server.

Thanks,

Gary
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