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Can you please post back with the exact version of BES you are running? This can be found in BlackBerry Manager > Help > About BlackBerry Manager (e.g. 4.1.6.9).
The log entries below indicate that the BES failed to resolve a user's Simple Mail Transfer Protocol (SMTP) address when conducting a mailbox scan:
RIM_HrGWResolveProxy - Properties not found
GetPIMItem - Syncing empty e-mail address 2 due to failure in RIM_HrGWResolveProxy (type=Address Book)
GetPIMItem - attempting to resolve email address (/o=Domain.com/ou=First Administrative Group/cn=Recipients/cn=User8) to get an SMTP address
GetPIMItem - attempting to resolve email address (/o=Domain.com/ou=First Administrative Group/cn=Recipients/cn=User9) to get an SMTP address
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