Quote:
Originally Posted by Korazu
Sorry for late response I have been under the weather.
We are using 4.1.6.9.
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This is not related to this issue but I highly recommend installing MR4 for SP6 as it corrects a large number of know issues (you current have no mr updates applied).
A RIM_HrGWResolveProxy error indicates that BES cannot access the Global Catalog (GC) Server, this will cause a domain name resolution problem as a result of GC Server access failure. As this is only happening for a single user it is very odd but can you check the following:
1. Open regedit
2. Go to HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\BlackBerryServer.
3. Select the registry key that begins with dca (it will appear as a sub folder)
4. Double click 001e6602.
5. Ensure the value is set to the fully qualified domain name of the GC Server that the MAPI Profile references for domain name resolution (bbforumsdc01.blackberryforums.local)
6. Then go to HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\BlackBerry Server Management
7. Select the registry key that begins with dca (it will appear as a sub folder)
8. Double click 001e6602
9. Ensure the value is the same as step 5.