Hi Members,
I just wanted to share with everyone a quick tip to help troubleshoot BlackBerry email issues. When an end user calls saying they aren’t receiving emails you can send them a test email with <confirm> at the beginning of the subject line (as seen below). When the Blackberry device receives a message with this in the beginning of the subject field, it knows to send an automatic reply to the sender with a confirmation that it has received the message.
Test Email with confirm requested
Reply Message received from the device
Your message:
TO: anyone@ blackberryuser.com.au
SENT: Fri Oct 27 13:32:22 2006
AUS Eastern Standard Time
SUBJECT: <confirm> Test Email
has been delivered to the recipient's BlackBerry Handheld.