Hi,
If you open an email that has failed to send on the device it will contain an error message at the top of the email. If you have a "Send As" issue the error displayed in the email will be "Desktop email program unable to submit message". If this is the case follow the steps below to correct the issue:
1. Stop the Blackberry Router service.
2. Open Active Directory and from the View menu select "Advanced Features". Then go to each user that will be added to the BES and open their properties, go to the security tab and add the user BESadmin and add the security permission "Send As".
3. Run the following script logged on as Administrator
dsacls "cn=adminsdholder,cn=system,dc=domainname,dc=c om " /G "DOMAINNAME\BESadmin:CA;Send As"
Example 1: dsacls "cn=adminsdholder,cn=system,dc=experts-exchange,dc=com " /G "EXPERTS_EXCHANGE\BESadmin:CA;Send As"
Example 2: dsacls "cn=adminsdholder,cn=system,dc=blackberryforum s,dc =com,dc=au " /G "BLACKBERRYFORUMS\BESadmin:CA;Send As"
Example 3: dsacls "cn=adminsdholder,cn=system,dc=mobilenetwork,d c=lo cal" /G "MOBILENETWORK\BESadmin:CA;Send As"
NOTE: dsacls can be found in the Windows Server 2003 SP1 Support Tools pack:
Download details: Windows Server 2003 Service Pack 1 32-bit Support Tools
4. Wait 20 minutes and then restart the BlackBerry Router service.
5. Restart the BES server.
Additional Information
To globally apply Send As permissions to all user objects follow these steps:
1. Open Active Directory.
2. Select the "View" menu and ensure "Advanced Features" is checked.
3. Right mouse click on your domain name and select Properties
4. Select the Security tab
5. Press the Advanced button at the bottom on the security tab
6. Select "Add" and enter your Blackberry Service Account name (e.g. BESadmin) and select OK
7. When the permissions screen appears change "Apply onto:" to "User Objects"
8. In the permissions box scroll down and check the Allow box beside "Send As" and press OK
9. Press Apply and OK to exit