when i follow ur link and put the PIN and IMEI its stated :
"An unknown error occurred."
in indonesia, am using XL as my provider. when i put XL it stated :
"The site cannot be accessed in this manner. Please use the URL or link provided to you by your service provider."
when i go to "forgot password"
and put my pin on it they said "Your password has been successfully sent to your BlackBerry device." but i didnt receive anything..