[BESadmin]

You have reached the maximum amount of data that can be transferred by the BlackBerry device over a single connection

Doc ID : KB10264
Last Modified : 2007-06-05
Document Type : Support

Environment

• BlackBerry® Enterprise Server software version 4.0 and 4.1
• Microsoft® Exchange

Problem

When running an application on the BlackBerry device that uses BlackBerry® Mobile Data System (MDS), the following error message may be displayed:

You have reached the maximum amount of data which can be transferred by the BlackBerry device over a single connection. Contact your system administrator to increase this limit.

Cause

The application is using more network bandwidth than the BlackBerry Enterprise Server is currently configured to allow.

Resolution

To configure this setting, the system administrator should perform the following steps on the BlackBerry Enterprise Server:

For BlackBerry Enterprise Server software version 4.0

1. Open BlackBerry Manager.
2. Right click on the server name and click on Mobile Data Service Properties.
3. In the General tab, under Flow Control, increase the Max KB/Connection value.

Note: The maximum KB/Connection value is 1024.

For BlackBerry Enterprise Server software version 4.1

1. Open BlackBerry Manager.
2. Highlight the server name and click on the Connection Service tab.
3. Click the Edit properties option.
4. In the General property, under Flow Control, increase the Maximum KB/Connection value.

Note: The maximum KB/Connection value is 1024.