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Hi Brenton,
Did you purchase the product through BerryReview site ? If so, I'm sure I can arrange a refund for you. If not, then I will personally take it up with the marketing management at the vendor as this is one of the products our site has reviewed.
In the mean time, you should copy and paste your above concerns to the link GaryCutri has provided as I find this gets things moving from the vendor (the last thing they want is bad press).
Drop me a private message with your email details and I will get back to you as soon as I hear something from the vendor.
Kindest Regards,
Greg Myers,
BerryReview.com
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