Quote:
Originally Posted by GaryCutri
Hi Chippy,
The issue you are experiencing is a very common issue that is "normally" resolved by deleting the email account from the BIS web client and then recreating it after 10 minutes (This to allow time for the device to receive the configuration changes). In some circumstances I have had to log onto the users BigPond account and set an email forward rule to forward all items to the users BIS email address (e.g. user@telstra.ap.blackberry.net) to correct the issue (or technically to work around the issue).
Thanks,
Gary |
Cheers, Gary.
Tried your tip re deleting email account, waiting 10+ minutes and recreating - no luck. Your tip re forwarding via Bigpond account works and was helpful. But this is a workaround, and I'm hoping for a solution to the real problem.
Worst part about dealing with issues like these is that you have to wait on a 'phone queue, then tell the whole frickin' story, again, every time you pick up the phone to ask about progress of reported problem. A great way to flush hours down the drain and raise your blood pressure.
I'll let you know if they find a resolution to the problem - RIM still have an open ticket for the problem, so I s'pose that's good.
