I have checked online and your device is running the latest firmware so we will need to perform a few different steps:
1. Connect you device to a PC running Desktop Manager and perform a backup using the Backup\Restore option. Then close the Desktop Manager application.
2. Download the Vodafone firmware from
HERE and install it onto your PC
3. Download and run
JL_Cmdr with your device connected and select Option 4 to Nuke your device (this erases all the data and firmware)
4. Open BlackBerry Desktop Manager and then open the Application Loader and follow the prompts to reload the firmware (you will have to select all the items you want to install on your device)
5. Once the firmware is loaded after 40 minutes or so (the hour glass can appears for up to minutes before starting but this is normal) set the device date\time and resend the service books from your BIS client.
Please let us know how you go as it would be great to this issue resolved.