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If the issue is caused by an invalid contact you just need to open Outlook and select Contacts. Then from contacts go to "View > Current View > and select Phone List" as this will display the entries in a table in which you can easily see entries with no first name, last name or company name. As this is occurring with the calendar you can open Outlook and from the Calendar go to "View > Current View > All Appointments" to see a full table list. Within Calendar appointments with attachments can cause sync issues. Personally I think this issue may be caused by corrupt entries on the device (or a corrupt calendar database). To correct this issue you can perform the following tasks:
1. Open Blackberry Desktop Manager and select Backup\Restore
2. Connect your device and select Backup and then select where you want to save the file.
3. Once the backup is complete select the restore option and then select the backup you just performed.
4. Once the restore has completed disconnect your device and resend the service books from you BIS website.
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