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Hi Anthony,
Are you using a Blackberry Enterprise Server (BES) or the BlackBerry Internet Service (BIS)? If you are on BES this issue can be caused by the cdo.dll version on the BES being different to mail server (assuming it is configured on a separate server). Also the presents of Outlook on the BES can cause this issue so to confirm the exact cause I will need to know exactly what you have and where is it installed.
Thanks,
Gary
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