Quote:
Originally Posted by Kalle
I've been made aware of one potential cause of this issue, we have a product that puts an exclaimer footer on all mail leaving the exchange server to external addresses.
When this is disabled the mails make it all the way to the Blackberry device.
It still seems to be a bug or issue with BES as it should not be touching these emails, they get into the users mailbox with no issue.
Perhaps headers are being modified by this exclaimer application?
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Hi Kalle,
If you lodge a job with your carriers BlackBerry support helpdesk see if you can escalate it to RIM (assuming they can't resolve the issue). Once a job is escalated RIM you will either get a quick fix/answer or changes may be added to the next MR or SP.
Thanks,
Gary