Hi all,
We've been having issues with our BES insofar that when it is rebooted (Windows updates, etc), a number of handsets no longer connect. Previously we have just removed/reactivated the devices, but it is becoming a bit of a pain, especially with the MD's device not working whilst he's on holiday right now.
Looking at the error log, this is displaying:
User <user@address.com> appears to be running on a BES administered with separate database. Other database user id = 100, our database user id = 105. When this problem is addressed please reload the user.
Googling returned this handy document:
http://www.blackberry.com/btsc/artic...es/TA00158.pdf
which recommends the following action:
"The BlackBerry device user exists on two separate BlackBerry Configuration Databases.
Troubleshooting: Remove the BlackBerry smartphone user from the original BlackBerry® Configuration Database before adding the BlackBerry device user to the new BlackBerry Configuration Database."
How about do I go about performing the above?
Thanks in advance for your help.