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Hi,
Do you have more than one BlackBerry server in your domain? Also when you open BlackBerry Manager is there more than one server listed? In the past I have seen this error when a trial BES (or old BES) was setup and then a new BES was installed with a new database. The error was caused by the users not being removed from the old BES before being added into the new server. To correct this issue I have connected the BES (without starting the services) to the existing database and removed the user/s.
Thanks,
Gary
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