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Hi Gary, thanks for the reply.
We only have one BES. There is only one server and the corresponding _MDS-CS_1 connection service listed within the manager. I'm pretty sure this was all set up at once ie we didn't upgrade from a Trial install or anything.
The curious thing is that, as I mentioned, we fix the issue by deleting the users, then re-creating them. Surely this should have created the users in the correct 'new' database? Where can I find where about the user's data is stored?
Thanks once again.
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