Dear all,
We have Version 4.1.4.15 of the Blackberry Manager, and are encountering the following event log application errors
09/04/2008 03:59:55 PM {A USER/CERT} DBStore::GetDB failed because unable to open CN=server/O=CERT!!mail\auser.nsf (The server is not responding. The server may be down or you may be experiencing network problems. Contact your system administrator if this problem persists. 0x0807)
09/04/2008 03:59:55 PM {A USER/CERT} ScanForChangedRecords failed because mail file could not be opened
We have Lotus Domino Server Version 7.0.3, and the Blackberry devices are able to receive and send messages normally.
According to Doc ID: KB10150 "Cause 2",
ScanForChangedRecords failed because mail file could not be opened
we have tested the connection between the BES Server and our Domino Mai Server with trace <mail server>
command successfully.
We tried to test the Resolution steps for "Cause 1", but the Notes Client could not open any database. Our Lotus Notes
consultant advises us that this is an inappropriate way to test the above. Instead, we tried to replicate a mail file to the BES Server from the Lotus Domino Mail Server, with success. So it is not a matter of access
control lists on the mail databases, nor the parameters on the configuration documents of the two servers.
"Cause 3" was not applicable to us, and the fields stated on the resolution section, were correctly set.
Does anybody know anything about this error?
Moreover we have seen that the Lotus server where the BES is installed has many open sessions on our Lotus Mail Server. For example, when we give the command "show users" on the console window of the Lotus Domino Mail Server we can see the name of the ServerBES/CERT many-many times.
Is this normal, or not?
I will be happy to provide you with more information in order to resolve the above error.
Thanks in advance for any answer on the above,
Fafakos Panayiotis
P.S. The same exact question is also posted at
Re: Error messages on the Lotus BES Server - DBStore::GetDB failed & ScanForChangedRecords - BlackBerry® Enterprise Solution - BlackBerry Support Community Forums