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Hi Fafakos,
It is very important that the BES has manager access with delete rights to the user's mail file. Also I would consider applying SP6 as I have seen a few servers upgraded to SP5 having similar issues to what you are experiencing. If you could please check the BlackBerry and Windows log files and post back any additional finding it will assist in resolving this issue. Also if you have any indication on when this issue began it may help in finding the cause. Please confirm that from the BES you are able to run a trace back to your Domino server containing the mail files.
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