Unable to reinstall via DM or APP loader

**echocae** · 11-09-2009, 09:22 PM

hi guys..

i have a wierd problem now.. today i accidentaly delete BB messenger, and browser... and I want to re install it.. with the latest OS firmware from three 216

but the problem is.. the DM and APP loader wont allowed me to see the device application...only the THIRD - PARTY application, shown below

what then.. to make sure that my DM and OS is not wrong.. i change the DM ver to 4.7 also the OS to 282... but still only the THIRD party showing
and I also try WIPING with and without JL_CMDR

CAN any body help me?

MY comp OS is MS VISTA ULTIMATE 64bit

**GaryCutri** · 12-09-2009, 01:11 AM

Hi,

1. Download and install the latest firmware onto your PC.
2. If you are running firmware from another carrier go into c:\Program Files\Common Files\Research In Motion\Apploader and delete the vendor.xml file. Also if you are using another carrier’s firmware and you are running Desktop Manager 4.7 or above disconnect your PC from the internet.
3. Open Desktop Manager > Select Application Loader > Select Update > On the update screen select Options.

Thanks,

Gary

**echocae** · 12-09-2009, 01:32 AM

the Core Application still cant be seen...

I already follow exactly what u recommend.. still not working

**GaryCutri** · 12-09-2009, 11:18 PM

Originally Posted by echocae

the Core Application still cant be seen...

I already follow exactly what u recommend.. still not working

Is the firmware that you have loaded on the PC from the carrier that originally distributed the device?

**echocae** · 13-09-2009, 12:26 AM

yes...

it the same firmware....

infact.. i just try to install the DM and DS on my laptop which is running 32bit..

and guess what.. the Core Application can be seen in that laptop

but it cant be seen on my 64bit machine

**GaryCutri** · 13-09-2009, 02:04 AM

Originally Posted by echocae

yes...

it the same firmware....

infact.. i just try to install the DM and DS on my laptop which is running 32bit..

and guess what.. the Core Application can be seen in that laptop

but it cant be seen on my 64bit machine

Technically it should work correctly but for the best results on an x64 OS I would recommend upgrade to DM 5.0 and then reinstall the latest firmware.

BlackBerry Desktop Manager v5.0

**echocae** · 13-09-2009, 05:02 AM

Originally Posted by GaryCutri

Technically it should work correctly but for the best results on an x64 OS I would recommend upgrade to DM 5.0 and then reinstall the latest firmware.

BlackBerry Desktop Manager v5.0

still not working with DM 5.0

only seen 3rd party application

not the core application

**echocae** · 13-09-2009, 11:29 AM

OK.. now the DM can see the core apps...

but what i didnt undestand it only see if i use OFFICIAL THREE OS....

with other OS from other carrier (after vendor.xml deleted) it wont work on my 64bit machine... wierd

but on my 32bit laptop working perfectly..

**GaryCutri** · 13-09-2009, 10:08 PM

Originally Posted by echocae

OK.. now the DM can see the core apps...

but what i didnt undestand it only see if i use OFFICIAL THREE OS....

with other OS from other carrier (after vendor.xml deleted) it wont work on my 64bit machine... wierd

but on my 32bit laptop working perfectly..

If you can only see the official 3 OS you need to ensure the vendor.xml file is deleted and your computer is disconnected from the internet (e.g. you unplug the network cable ort turn off the router). The reason you need to disconnect from the internet is that Desktop Manager 4.7 and above check online to ensure update from your carrier are displayed (i.e. it is ignoring that the vendor.xml file has been deleted).