Unable to open default folder in group

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Unable to open default folder in group

Doc ID : KB03093
Last Modified : 2007-04-20
Document Type : Support


Environment

• BlackBerry® Desktop Manager
• BlackBerry device
• Microsoft® Exchange

Problem

While synchronizing the personal information management (PIM) applications on the BlackBerry device, you receive the following error:

Unable to open default folder in group


Cause

Intellisync® is unable to communicate with the selected Microsoft Exchange Server folder.

Resolution

Resolution 1

Note: For BlackBerry Desktop Manager 4.2, Intellisync configuration file can be reset by clicking the Reset Configuration File button.

Clear and restore the translators for the PIM applications that were synchronizing when the error occurred.

1. Identify which PIM applications were synchronizing when the error occurred. For instructions, see the Additional Information section in this article.
2. Connect the BlackBerry device to the computer.
3. Open BlackBerry Desktop Manager and double-click Intellisync.
4. In the Intellisync window, click Configure PIM.
5. In the Device Configuration window, select only the check box beside the first application, then click Choose.
6. In the Choose Application window, select your email client, then click Browse. The Choose Calendar Folder window opens.
7. In the Selected Folders section, highlight the folder entry and click Remove.
8. Expand your mailbox and select the folder you just removed, then click Add. Note: If the Selected Folders section contains multiple folder entries, remove and re-add all the folders.
9. Click OK until you return to the Device Configuration window.
10. Repeat steps 3 to 9 for all other PIM applications (e.g., Calendar, MemoPad, Tasks) that were synchronizing when the error occurred.
11. When completed, open the Device Configuration window and click the check boxes beside the PIM applications you want to synchronize, then click OK.
12. In the Intellisync window, verify that the Synchronize PIM check box is selected, and click Synchronize Now.

Resolution 2

Delete the Intellisync folder on the computer, then synchronize the PIM applications on the BlackBerry device.

1. Close BlackBerry Desktop Manager.
2. Open Microsoft Windows® Explorer and delete the Intellisync folder in the following locations:
   • For Windows 2000 or Windows XP:

   C:\Documents and Settings\<user name>\Application Data\Research In Motion\BlackBerry\

   • For Windows 98:

   C:\Program Files\Research In Motion\BlackBerry\

   • For Windows Vista:

   C:\users\<user name>\app data\roaming\Research In Motion\BlackBerry\

   Note: If deleting manually in Windows Vista™, complete the following steps to make all hidden files visible:

   1. Click the Start button, and then click Control Panel.
   2. Click Appearance and Personalization.
   3. Click Folder Options.
   4. Click the View tab, click Show hidden files and folders, and then click OK.

3. Open BlackBerry Desktop Manager and double-click Intellisync.
4. Verify the Synchronize PIM check box is selected, then click Synchronize Now.

Workaround

If you cannot perform the resolutions above, clear and restore the BlackBerry device databases that represent the PIM applications that were synchronizing when the error occurred. To clear the databases, complete the following steps:

1. Identify which PIM applications were synchronizing when the error occurred. For instructions, see the Additional Information section in this article.
2. Connect the BlackBerry device to the computer.
3. Open BlackBerry Desktop Manager and double-click Backup and Restore.
4. In the Backup and Restore window, click Backup.
5. To back up the data on your BlackBerry device, click Save.
6. When the backup process is complete, click Advanced in the Backup and Restore window.
7. From the list of Device Databases, select the databases that represent the PIM applications that were synchronizing when the error occurred. Note: If the databases are not accessible, disable wireless synchronization for those applications on the BlackBerry device. For instructions, see KB04976.
8. To clear the selected databases from the BlackBerry device, click Clear.
9. In the Warning window, click OK.
10. From the list of Desktop File Databases, select the databases you cleared from the BlackBerry device, then click the right-arrow button (restore).
11. In the Warning window, click OK.
12. When the database restore process is complete, click Close.
13. In the Backup and Restore window, click Close.
14. In BlackBerry Desktop Manager, double-click Intellisync.
15. In the Intellisync window, verify the Synchronize PIM check box is selected, then click Synchronize Now.

Additional Information

To identify which PIM applications where synchronizing when the error occurred, complete the following steps:

1. Connect the BlackBerry device to the computer.
2. Open BlackBerry Desktop Manager and double-click Intellisync.
3. In the Intellisync window, click Configure PIM.
4. In the Device Configuration window, only select the check box beside Address Book, then click Close.
5. In the Intellisync window, verify the Synchronize PIM check box is selected, then click Synchronize Now.
6. Take note if the error occurs.
7. Repeat steps 3 to 6 for the Calendar, MemoPad, and Tasks applications.