Unable to complete request error when attempting to synchronize

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Unable to complete request error when attempting to synchronize

Doc ID : KB12486
Last Modified : 2007-04-30
Document Type : Support

Environment

• BlackBerry® device
• BlackBerry Desktop Software

Problem

While synchronizing your BlackBerry device using BlackBerry Desktop Manager, you receive the following error message:
Unable to complete Request


Cause

This error is caused by a corrupt configuration folder.

Resolution

To correct this error, complete the following steps:

1. Delete the Intellisync® folder found in C:\Documents and Settings\<user profile>\Application Data\Research In Motion\BlackBerry.
2. Connect your BlackBerry device to your computer.
3. Open BlackBerry Desktop Manager.
4. Open Synchronize and then click on the Configuration tab.
5. Click Configure synch.
6. Select the applications that you want to synchronize, and then click OK.
7. Click the Synchronize tab, and then click Synchronize now.