I get stuck in a loop at step 5 part one. The application tells me that the loader needs to be updated.... fine. Except after it downloads the update it then gives me an error message sayiong that it has detected an existing version of the software on the desktop machine whihc must first be removed. It asks if I want to reove it, and I say yes. Then I get an error message after a while and I am back to square 1. Round and round I go in a loop. What is the problem here? Desktop manager reports no updates to install.
Running Destop Manager 18.104.22.168 and Application loader 5.1.52.
Any help gratefully received.