Custom ring tone problems

[Tfer]

Okay, never had this before with my Pearl, but want to use one of the loaded songs as a ring tone for my better half (stored under my music).

Am able to get it loaded onto her profile and then go to save the changes, when I get the message "PIN must be 8 characters long" .....

I have had a hunt around in the help section but cannot find anything that appears to relate to this.

Does anyone have any ideas?

[adam89]

This area is for the BlackBerry 8300 Series, the Pearl is an 8100.

[Tfer]

Originally Posted by adam89

This area is for the BlackBerry 8300 Series, the Pearl is an 8100.

Sorry, maybe I did not explain myself fully.... never had this problem with my Pearl beofre, but AM having this problem with my Curve

Hope that clarifies.... this query is for the 8300 Curve

[GaryCutri]

Hi Tfer,

Is your partners’ device connected to a BES? If you are getting prompted to enter a password or create a password it may be due to an I.T Policy that is place on the work server. Can you please confirm the way the device is configured and post back?

Thanks,

Gary

[Tfer]

Thanks Gary, after an hour of further mucking around, I have sorted the issue, but not actually sure how? Doh.....

[GaryCutri]

Originally Posted by Tfer

Thanks Gary, after an hour of further mucking around, I have sorted the issue, but not actually sure how? Doh.....

No probs! Sometime these issues can be resolved by simply restarting the device.