Can you help me

Bazza · #1 (**permalink**) 18-07-2008, 01:45 AM

Hi
I have an 8310 which recently needed to be replaced. I tried to sync my new 8310 and started to get sync problems.

I foolishly thought that I have done something wrong, so I decided to remove the BB software and reload it from the disk I was provided with.

Major mistake. Since doing this I cannot get the BB software loaded. I just get a wizzard message telling me that the installation was terminated before installation was completed.

I have been pulling my hair out trying to rsolve this, even my network provider is shying away.

Does any one know what I need to do?

Regards

Bazza

GaryCutri · #2 (**permalink**) 18-07-2008, 02:15 AM

Hi,

I looks like you need to perform a clean uninstall of Desktop Manager and then restart before install the software again. In order to do this follow the steps in this link below:

Perform a clean uninstall of BlackBerry Desktop Software

Once the uninstall is completed it would be best to download the latest Desktop manager 4.5. You can download the latest version HERE

Thanks,

Gary