8310 making calls while phone is locked

ilovewonderwoman · #1 (**permalink**) 18-07-2008, 04:24 PM

My BB 8310 is making random calls when the key lock is on. My partner and I both have the same phone, and his is making calls while it's sitting in his car, some going for quite some time and the call is being made to a person that isn't even on the recent calls list. Mine is not only making calls, it's also pressing quite a few keys and then making the call, I even found out today that it had even stored these into my address book!

Does anybody know how this can be fixed or give any advice!!???

GaryCutri · #2 (**permalink**) 18-07-2008, 07:09 PM

Hi,

If you are sure you device is defiantly locked and you are still accidentally making calls the only other cause can be the voice dial feature. As a test we need to disable the voice dialling side convenience key to see if this resolves the issue. If possible can you please do the following:

1. Go to Options
2. Select Screen/Keyboard
3. Scroll down to "Left Side Convenience Key Opens" and change it from Voice dial to "Nothing"
4. Exit and Save.

Once you have had a chance to test to see if this was the issue it would be great to get some feedback.

Thanks,

Gary