8310 sending email

[owe]

Hi,
When I receive an email, and then select reply, there is no send button any more. Sending a normal email still works fine it seems to not work when replying to an email?
help. thanks

[GaryCutri]

Hi,

Are you using the Blackberry Internet Service (BIS) or are you connected to a BlackBerry Enterprise Server (BES)? If you are on BES you need to delete the "Desktop [CMIME]" service book and then have your I.T Administrator resend the service books. If you are on BIS you need to delete the "<email account> [CMIME]" service book and then from the BIS website resend your service books.

Note: Service Books are located in Options > Advanced Options > Service Book. To delete an item simply highlight the service book and press the menu button (or trackwheel on older devices) and select Delete.

Thanks,

Gary

[owe]

Thanks gary,
Sorry but this may seem silly but how do I resend the service books, as I dont have an IT department and im trying to do it myself, yes using a BES?
Cheers
Andrew

[GaryCutri]

Originally Posted by owe

Thanks gary,
Sorry but this may seem silly but how do I resend the service books, as I dont have an IT department and im trying to do it myself, yes using a BES?
Cheers
Andrew

On the BES just right mouse click your username and select "Resend Service Books".

[owe]

Hi, thanks this did not work still unfortunately I have taken the blackberry back to vodafone to fix.
thanks so much for your help.

[GaryCutri]

Originally Posted by owe

Hi, thanks this did not work still unfortunately I have taken the blackberry back to vodafone to fix.
thanks so much for your help.

Ok, let us know if you need any assistance once you get the device back.