.3GP files?

jleebiker · #1 (**permalink**) 21-02-2009, 11:11 AM

Ok, I'm trying to figure this file format out....
I've got the 4.5 O/S. When I create a video and email it to someone, they can view it just fine. When I try and view the file that gets attached to the email I can't view it on my own BB. I can go into Media Player and view it. Weird.

If someone sends me a video as a .3GP as an attachment in an email, I can't just view it. Why is that? What's going on?

GaryCutri · #2 (**permalink**) 21-02-2009, 03:18 PM

Hi,

As your device is running very old firmware I would highly recommend performing an update. As you are on BES you will need to inform your I.T department you are upgrading your firmware and you will need a new activation password. To upgrade just download and install the firmware below onto a PC running BlackBerry Desktop Manager and when you connect the device you will be prompted to upgrade. Once the upgrade is complete (approx 45 minutes) go to Options > Advanced Options > Enterprise Activation > Enter your email address and password provided by I.T > Press the trackball and select activate.

AT&T BlackBerry 8310 Handheld Software v4.5.0.152 (Multilanguage)

Package Version: 4.5.0.152
Consisting of:

Applications: 4.5.0.110
Software Platform: 2.7.0.90
File name: 8310M_PBr4.5.0_rel152_PL2.7.0.90_A4.5.0.110_AT&T.e xe
File size: 89.91MB

Note: The Software Platform and Applications version numbers can be found under Options-About screen on the handheld.

Download Software

Thanks,

Gary

jleebiker · #3 (**permalink**) 21-02-2009, 05:53 PM

I think the info block is outdated. Looking at the Tools>About, it reports it is 4.5.0.110 (Platform 2.7.0.90). That should be the latest. I thought for ATT.

GaryCutri · #4 (**permalink**) 22-02-2009, 01:33 AM

I have just performed the exact same steps on my Bold and Storm (both on BES) and I can confirm I had the same issue. The only way to play the 3GP attachment is to download it first to the Media Card and play the file with Media Player.

jleebiker · #5 (**permalink**) 22-02-2009, 05:55 AM

This is just weird. I can capture a video and send it to my daughter who has a brand new Storm and she can view it right on her Storm. She can take a video on her Storm and send it directly to my 8310 and I can view it. It's just weird to me that I can't view the .3GP file from the attachment. I can view the clip when I use the builtin Media player.
Just weird.

GaryCutri · #6 (**permalink**) 22-02-2009, 01:31 PM

Quote:

Originally Posted by jleebiker

This is just weird. I can capture a video and send it to my daughter who has a brand new Storm and she can view it right on her Storm. She can take a video on her Storm and send it directly to my 8310 and I can view it. It's just weird to me that I can't view the .3GP file from the attachment. I can view the clip when I use the builtin Media player.
Just weird.

On the Storm I was prompted to download as soon as I clicked on the attachment. So the Storm still requires the same steps to open a 3GP file but it is a little more streamlined.