Calendar entries created on the device will not synchronize to the email client

[BESadmin]

Calendar entries created on the device will not synchronize to the email client when performing a wired synchronization


Doc ID : KB13330
Last Modified : 2007-06-01
Document Type : Support

Environment

• BlackBerry® 8830 World Edition smartphone
• BlackBerry® Curve™ 8300 smartphone
• BlackBerry® Desktop Manager
• BlackBerry® Device Software version 4.2.2
• PocketMac® for BlackBerry® smartphones
• SDR132586

Problem

Regardless of the number of Calendar entries on the BlackBerry smartphone, the value of Number of Entries in the Calendar options is always 0.

Each time a wired synchronization occurs, any Calendar entries created on the BlackBerry smartphone are not transferred to the email client. Also, any entries in the email client are transferred to the BlackBerry smartphone, even if they already exist. As a result, duplicate appointments are created on the BlackBerry smartphone.

This issue does not affect BlackBerry smartphone user accounts that are associated with a BlackBerry® Enterprise Server.

Cause

For a BlackBerry smartphone that is not activated on a BlackBerry Enterprise Server, all Calendar entries are saved to the base system calendar. Entries in the base system calendar are only recognized by the calendar application itself. Therefore, any external application (Backup and Restore, Intellisync®, PocketMac for BlackBerry smartphones, etc.) does not recognize the calendar entries. Creating new entries in the email client might prevent this issue from occurring. Duplicate entries can still appear on the BlackBerry device.

The Number of Entries in the Calendar options shows the number of calendar entries in the service calendar (BlackBerry Enterprise Server).

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.

[BESadmin]

Please refer to www.blackberry.com/support for updates on this article.