BlackBerry Support Forum - Powered by vBulletin
Results 1 to 9 of 9
  1. #1
    Join Date
    Apr 2008
    Posts
    22

    Curve 8520 White Screen of Death

    A friend gave me a brand new BB Curve 8520 a few months ago.

    I unlocked it, transferred from my BB curve 8310 and all systems go.

    It's been working perfectly until just recently it started getting the white screen of death. I know it's that because i googled it and found lots of others had had the same problem. I have never dropped it or got water on it.

    It doesn't matter what I am doing whether I'm on twitter, writing an email, in the middle of a call, suddenly the screen goes white then nothing. A battery pull doesn't revive it.

    I thought it may be the software and upgraded the OS. I've now realised it's the hardware because it revives itself when plugged in to the USB cord or the charger. Also it takes awhile to start up again, longer than normal.

    I don't have a warranty because it was given to me by a friend. Does anyone have any solutions or suggestions?

    In the meantime I have transferred back to my BB Curve 8310 because although it's slower it doesn't shutdown in the middle of a call and I don't want to throw it out the window in frustration.

  2. #2
    Gregmyers's Avatar
    Gregmyers is offline Moderator
    BlackBerry Device: 9800/9100
     
    Device Firmware: v6+ (Beta)
     
    Email Configuration: BlackBerry Internet Service (BIS)
     
    Mobile Carrier & location: Telstra, Optus & Vodafone
     
    Join Date
    Jul 2007
    Location
    Perth . Australia
    Posts
    3,526
    Images
    36
    Quick question... What third party applications did you have loaded on the 8520 ?
    KR
    Greg

  3. #3
    GaryCutri's Avatar
    GaryCutri is offline Moderator
    BlackBerry Device: z10
     
    Device Firmware: 10.1.0.264
     
    Email Configuration: BlackBerry 10 - Standard Data Plan
     
    Mobile Carrier & location: Telstra - Australia
     
    Join Date
    Sep 2006
    Location
    Melbourne
    Posts
    18,193
    Images
    377
    Blog Entries
    68
    Hi,

    Please try upgrading your device firmware by following the steps in the link below:

    OFFICIAL: Curve 8520 Firmware 5.0.0.681

    Thanks,

    Gary

  4. #4
    Join Date
    Apr 2008
    Posts
    22
    I had ubertwitter and gmail.

    I removed ubertwitter.

    I've had the device running for 2 days without a sim and it's still on which is strange normally it would get the white screen and be unresponsive.

    Upgrading firmware now thanks

  5. #5
    Join Date
    Apr 2008
    Posts
    22
    Quote Originally Posted by GaryCutri View Post
    Hi,

    Please try upgrading your device firmware by following the steps in the link below:

    OFFICIAL: Curve 8520 Firmware 5.0.0.681

    Thanks,

    Gary
    It didn't work, 10 minutes into using the device it got the white screen.

  6. #6
    Join Date
    Apr 2008
    Posts
    22
    I think I have fixed the problem.

    The battery wasn't fitting properly and the case wasn't closing in place. I switched it with the battery in the other device (same type) so far so good. The battery doesn't fit in the other device either could it have expanded?

  7. #7
    GaryCutri's Avatar
    GaryCutri is offline Moderator
    BlackBerry Device: z10
     
    Device Firmware: 10.1.0.264
     
    Email Configuration: BlackBerry 10 - Standard Data Plan
     
    Mobile Carrier & location: Telstra - Australia
     
    Join Date
    Sep 2006
    Location
    Melbourne
    Posts
    18,193
    Images
    377
    Blog Entries
    68
    Quote Originally Posted by lushpuppyjules View Post
    I think I have fixed the problem.

    The battery wasn't fitting properly and the case wasn't closing in place. I switched it with the battery in the other device (same type) so far so good. The battery doesn't fit in the other device either could it have expanded?
    If the battery doesn't fit correctly I recommend that you remove it from the device and purchase a new battery ASAP.

  8. #8
    bushy123 is offline Junior Member
    BlackBerry Device: Curve 8520
     
    Device Firmware: 4,6
     
    Email Configuration: No Data Plan - Phone Only
     
    Mobile Carrier & location: 02 uk
     
    Join Date
    Jun 2010
    Posts
    1
    i had this problem with my 8520!! take the phone appart and behind the screen is 4 solder points. put electric tape over them and re-assemble. work fine for me after trying so many different things. hope this helps.

  9. #9
    Gregmyers's Avatar
    Gregmyers is offline Moderator
    BlackBerry Device: 9800/9100
     
    Device Firmware: v6+ (Beta)
     
    Email Configuration: BlackBerry Internet Service (BIS)
     
    Mobile Carrier & location: Telstra, Optus & Vodafone
     
    Join Date
    Jul 2007
    Location
    Perth . Australia
    Posts
    3,526
    Images
    36
    If the battery is swollen at all, dispose of it immediately and purchase a new battery. Don't try to repair it or circumvent the safety features as it could result in explosion or fire...

    Kind Regards,
    Greg Myers

Similar Threads

  1. White Screen???
    By kreign in forum BlackBerry 8500 Series Smartphone Discussion
    Replies: 11
    Last Post: 15-08-2012, 03:16 PM
  2. White screen Freezes
    By dhirend in forum BlackBerry 9000 Smartphone Discussion
    Replies: 4
    Last Post: 21-12-2010, 01:51 PM
  3. 8520 Blank White Screen
    By Ash 306 in forum BlackBerry 8500 Series Smartphone Discussion
    Replies: 3
    Last Post: 12-10-2010, 10:53 AM
  4. Blue screen of death using Media Manager
    By Christine in forum BlackBerry Desktop Manager
    Replies: 2
    Last Post: 11-02-2010, 03:49 PM
  5. White BlackBerry Curve 8520 Spotted
    By BESadmin in forum BlackBerry News
    Replies: 6
    Last Post: 14-07-2009, 05:58 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Search Engine Friendly URLs by vBSEO 3.6.1