BlackBerry 8707 smartphone SMS notification/tone not working when receiving SMS

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BlackBerry 8707 smartphone SMS notification/tone not working when receiving SMS

Doc ID : KB10763
Last Modified : 2007-09-18
Document Type : Support

Environment

• BlackBerry® 8707 smartphone
• BlackBerry® Device Software 4.1
• Short Message Service (SMS)
• SDR97176

Problem

SMS message notification/tone does not work when selecting the option to leave messages on the Subscriber Identity Module (SIM) card.

Resolution

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.

Workaround

Configure the BlackBerry smartphone not to leave SMS messages on the SIM card by completing the following steps:

1. From the BlackBerry smartphone go to Options > SMS
2. Select Leave Messages On SIM Card
3. Change the setting from "Yes" to "No"
4. Save the settings