Error 503

[KietNguyen]

Hi,

A couple of our 8700g users are getting 'Error 503 : service unavailable' when using BB Browser. Can someone please help explain what that 503 is ?

thanks and regards.

[BESadmin]

HTTP Error 503: Service Unavailable is displayed when attempting to open a web page in BlackBerry Browser

Doc ID : KB04828
Last Modified : 2007-06-12
Document Type : Support


Environment

• BlackBerry® Enterprise Server software version 4.1
• BlackBerry Device Software 4.0 to 4.2

Problem

When attempting to open a web page in the BlackBerry Browser, the following error message is displayed:

HTTP Error 503: Service Unavailable

The server is currently unable to handle your request due to a temporary overloading or maintenance of the server. Please try loading a different page. Contact your service provider if this problem persists.

Cause

There are multiple causes for this error.

Summary of Causes

1. The BlackBerry Mobile Data System (BlackBerry MDS) is not enabled for the BlackBerry Enterprise Server and the BlackBerry device user account.
2. The web site that the BlackBerry device user is attempting to access is not available. For example, the proxy server is not configured to allow access to that web site.

Resolution

Complete the appropriate resolution for your cause.

Cause 1

The BlackBerry Mobile Data System (BlackBerry MDS) is not enabled for the BlackBerry Enterprise Server and the BlackBerry device user account.

Resolution

Enable the BlackBerry MDS Connection Service for the BlackBerry Enterprise Server by completing the following steps:

1. Click the Server Configuration tab.
2. Expand Service Control & Customization.
3. Click BlackBerry MDS Connection Service.

Enable the BlackBerry Mobile Data System for the BlackBerry device user account by complete the following steps:

1. Click the User Configuration tab.
2. Select the BlackBerry device user account.
3. Expand Service Access and clickEnable Connection and Collaboration Services.

Cause 2

The web site that the BlackBerry device user is attempting to access is not available. For example, the proxy server is not configured to allow access to that web site.

Resolution

On the Proxy tab of the Mobile Data Service Properties window, set a Proxy Mapping exception. For instructions, see the BlackBerry Enterprise Server 4.1 System Administration Guide.

[KietNguyen]

Thanks heaps, Enable Connection and Collaboration Serviecs work.
My other question is why was it 'Disable' all of a sudden ?

[BESadmin]

Did these users ever use the internet on their device prior to you making this change? (Since you upgraded to BES 4.1).

[KietNguyen]

Yes they did use it before the upgrade.
Apparently, it only happened the last few days, and it's 2 users out of 42 on our system. Seems a bit weird

PS : Thanks for the quick response too.