Error when syncing with 8800

[bulldozer]

Hi,

I have a 8800 that I sync back to Lotus Notes Calendar. Today I attempted to Synchronize my appointments that I made in Lotus Notes. It went through the process of finding the additions which I accepted. It then came up with an error message "Unable to write or update application data".

Does anyone know how to fix this as I use the calendar everyday for appointments.

[GaryCutri]

Unable to write or update application data

Doc ID : KB00729
Last Modified : 2007-06-28
Document Type : Support

Environment

• BlackBerry® Desktop Software 2.1 through 4.1
• BlackBerry® Device Software 4.2
• IBM® Lotus Notes®
• Microsoft® Outlook®
• Microsoft Outlook Express
• Microsoft Windows® 2000 and XP
• Sage Software ACT!®
• SDR86120
• SDR99354

Problem

When synchronizing organizer data (such as contacts, calendar entries, tasks, and memos) between the BlackBerry device and the computer, the following error message appears:

Unable to write or update application data.


Cause

Summary of Causes
This issue could be caused by one of the following:

1. A contact in Microsoft Outlook, Sage Software ACT!, IBM Lotus Notes, or IBM Lotus Organizer® does not contain information in one or more fields.
2. The BlackBerry device does not have enough memory to synchronize organizer data.
3. The BlackBerry device user's personal information management (PIM) database contains invalid information.
4. An application database on the BlackBerry device is corrupt.
5. The IBM Lotus Notes Address Book database has a custom template that is incompatible with the BlackBerry® Desktop Manager.
6. The BlackBerry device Address Book is corrupted.

Resolution

Cause 1

A contact in Microsoft Outlook, Sage Software ACT!, IBM Lotus Notes, or IBM Lotus Organizer does not contain information in any of the following fields:

• First Name
• Last Name
• Company Name

Resolution

BlackBerry Desktop Software version 4.2 Service Pack 1 (4.2.1) or later will recognize the records that do not have information populated in any of the First Name, Last Name, and Company Name fields. Upgrade to BlackBerry Desktop Software version 4.2.1 to complete the synchronization. Review the contacts in Microsoft Outlook, Sage Software ACT!, IBM Lotus Notes, or IBM Lotus Organizer to add data to either the First Name, Last Name, and Company Name fields. This will ensure that they are included in future synchonizations. For more information on this issue, see KB11366.

Cause 2

The BlackBerry device does not have enough storage space to synchronize organizer data with the computer.

Resolution

To increase the amount of available storage space on the BlackBerry device, complete the following steps.

Note: Back up the data on the BlackBerry device with the Backup and Restore tool in BlackBerry Desktop Manager before proceeding. For instructions see, KB11625.

• Use BlackBerry Desktop Manager to reduce the range of days on the Calendar

Reducing the calendar date range restricts the number of appointments or events reconciled with the BlackBerry device. Any of the following can be reconciled:

• All items
• Future items only
• Items that fall between a range of days

Reducing the range of days should create more available storage space on the BlackBerry device. For instructions, see KB05347.

• Use the application loader tool to remove unwanted applications from the BlackBerry device

For instructions, see KB10376 Option 1 – Use BlackBerry Application Loader.

Cause 3

The BlackBerry device user's PIM database, such as Microsoft Outlook, Sage Software ACT!, IBM Lotus Notes, or IBM Lotus Organizer, contains invalid information.

Note: Confirm that the contact entry is not affected by the issue listed in Cause 1 before proceeding.

Resolution

Turn on Advanced Logging to identify the record containing the invalid information and delete the invalid information.

1. Turn on Advanced Logging. For instructions, see KB01451.
2. Once the record containing the invalid information is identified, locate and delete the entry on the computer.

Cause 4

An application database (Address Book, Calendar, Memos, Tasks) on the BlackBerry device is corrupted.

Resolution

Clear the corrupted database.

1. Determine which database is corrupt. For instructions, see KB03069.
2. Back up the corrupted database. For instructions, see KB11297.
3. Clear the corrupted database.
   1. Open Backup and Restore and click Advanced.
   2. Select the corrupt databases, then click Clear.
4. Synchronize the BlackBerry device.

Cause 5

The IBM Lotus Notes Address Book database has a custom template that is incompatible with the BlackBerry Desktop Manager.

Resolution

Apply the standard template to the BlackBerry device user's IBM Lotus Notes address book.

Note: Once the standard template is applied, confirm that the BlackBerry device user can synchronize contacts. This issue should be submitted to the BlackBerry device user's IT department as this may cause the same issue on other BlackBerry devices if a custom template is widely used in the environment.

Cause 6

The BlackBerry device Address Book is corrupted.

Symptoms

1. Refer to KB04317 if the error message in the Address Book application is address updated externally. Changes will be lost, viewer closed
2. Tif.log indicates a corrupt contact entry in Microsoft Outlook. After the contact has been deleted from Microsoft Outlook and the BlackBerry device has been synchronized again, the contact is still on the BlackBerry device.
3. Creating a new contact in the BlackBerry device will generate the following error message:

Uncaught exception Java.lang . no pointer exception

Resolution

1. Back up the BlackBerry device before synchronizing. For instructions, see KB11625.
2. Clear the Address Book database.
3. 1. Open Backup and Restore and click Advanced.
   2. Select the Address Book database, then click Clear.
4. Perform a hard reset on the BlackBerry device. For instructions, see KB02141.
5. Synchronize the BlackBerry device with Microsoft Outlook. See KB05313, Task 3, second option.

Additional Information

If the above procedures do not resolve the issue, delete and restore the data and applications on the BlackBerry device.
To delete the data and applications on the BlackBerry device

1. Back up the data on the BlackBerry device using the Backup and Restore tool. For instructions, see KB11625.
2. Delete all the data and applications on the BlackBerry device. For instructions, see KB02318.

To restore BlackBerry device applications

1. Reload the BlackBerry Device Software using the Application Loader. For instructions, see KB11320.

To restore BlackBerry device data

1. In the BlackBerry Desktop Manager, double-click Backup and Restore.
2. Click Restore and select the backup file you created before you deleted the data on the BlackBerry device.
3. Click Open. The data on the BlackBerry device is restored.

[bulldozer]

Thanks for that Gary.

I did a backup & restore of the data...Worked fine after that. Must have had a corrupt record on my Blackberry.

Cheers.