Enterprise activation stops at 11% when activating a BlackBerry 8800 smartphone

[BESadmin]

Enterprise activation stops at 11% when activating a BlackBerry 8800 smartphone running BlackBerry Device Software 4.2

Doc ID : KB12535
Last Modified : 2007-09-18
Document Type : Support

Environment

• BlackBerry® 8800 smartphone
• BlackBerry® Device Software 4.2
• BlackBerry® Enterprise Server software version 4.0 Service Packs 5 and 6
• BlackBerry® Enterprise Server software version 4.1 Service Packs 2 and 3
• SDR123279
• SDR123277
• SDR122783

Problem

When performing a wireless enterprise activation on a BlackBerry 8800 smartphone running BlackBerry Device Software 4.2, the activation process stops at 11% on the Time Zones database.

This issue occurs when running BlackBerry Enterprise Server software version 4.1 Service Pack 2 with a BlackBerry Enterprise Server software version 4.1 Service Pack 3 database.

Cause

BlackBerry Enterprise Server software version 4.1 Service Pack 3 has changed globalmappings so that the time zone is now handled by BlackBerry device management.

Resolution

Upgrade to BlackBerry Enterprise Server software version 4.1 Service Pack 3 or to BlackBerry Enterprise Server software version 4.0 Service Pack 6.

Additional Information

This issue will also likely occur when running BlackBerry Enterprise Server software version 4.0 Service Pack 5 or earlier with a BlackBerry Enterprise Server software version 4.0 Service Pack 6 database.