A 8800 user of ours has got to the point where when he attempts to enter his password on his device he is only getting an option to enter 'blackberry'.
When 'blackberry' is entered, he is advised that he has 1 last attempt to login left. Is there a way that I can clear the device password without erasing the device ?
Regards
Please disregard. I took a stab at using the set password and lock device option on the BES and it worked. Rebooted the device, got told to reset a new password and away I went. Gotta love it when a plan works