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Old 02-06-2008, 04:05 PM
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BlackBerry Device: Curve 8300
 
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Locked out device

A 8800 user of ours has got to the point where when he attempts to enter his password on his device he is only getting an option to enter 'blackberry'.

When 'blackberry' is entered, he is advised that he has 1 last attempt to login left. Is there a way that I can clear the device password without erasing the device ?

Regards

Please disregard. I took a stab at using the set password and lock device option on the BES and it worked. Rebooted the device, got told to reset a new password and away I went. Gotta love it when a plan works

Last edited by kelly14; 02-06-2008 at 04:34 PM. Reason: Just lucky
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Old 02-06-2008, 07:42 PM
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Great to hear you got it sorted. I like your reason for editing comment
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Old 21-11-2008, 04:26 PM
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Join Date: May 2007
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Great Suggestion this really worked for my users too. I have a BES 4.1 wiht wireless enteprise and this stab has worked for us, while my user were travelling Abroad in Australia.

Aziz (Mumbai - India)

your forum rocks @@@@@

Last edited by azizbasha; 21-11-2008 at 04:29 PM.
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