Erase vs Scrubbing

[kelly14]

Hi All,

I am in the middle of redeploying several 8800's due to a change in our IT Policy.

I have to wipe each handheld and then rebuild the device assigned to the new policy. This new policy removes content protection and forces a device password. A strange thing has just happened and I would appreciate an explanation if possible.

To erase the device I went into Options > Security > Option > Wipe Handheld I then entered 'Blackberry' and the device then wiped and was ready for rebuilding a few minutes later.

On a second device I carried out exactly the same steps except this device has decided to 'Scrub' and not Wipe and therefore will take a much longer time to erase the device.

Why would one wipe and the other scrub when the procedure followed was exactly the same for both devices?

Regards

[GaryCutri]

It would appear that content encryption is enabled on some devices but disabled on others. Prior to wiping a device ensure content protection is disabled as changing an I.T Policy does not automatically disable it.

[kelly14]

Cheers Gary - that Content Protection is getting me every time.

Thanks again