Cannot dial a phone number from the Applications list screen

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Cannot dial a phone number from the Applications list screen

Doc ID : KB12468
Last Modified : 2007-04-09
Document Type : Support

Environment

• BlackBerry® 8800 smartphone
• BlackBerry Device Software 4.2 Service Pack 1 bundle 109 and earlier
• SDR113221

Problem

If you are using a Zen theme and have the Dial from Home Screen field in the Phone options set to Yes, you may not be able to dial a phone number from the Applications list screen.

Resolution

Install BlackBerry Device Software 4.2 Service Pack 1 bundle 110 or later.

Workaround

Press the Escape key to return to the Home screen, then dial the phone number.