Cannot activate BlackBerry 8800 smartphone on the BlackBerry Enterprise Server

[BESadmin]

Cannot activate BlackBerry 8800 smartphone on the BlackBerry Enterprise Server

Doc ID : KB12535
Last Modified : 2007-06-05
Document Type : Support


Environment

• BlackBerry® 8800 smartphone
• BlackBerry® Enterprise Server
• Novell® GroupWise®
• SDR122783

Problem

BlackBerry smartphone users cannot activate a BlackBerry 8800 smartphone on the BlackBerry Enterprise Server.

Note: This problem exists whether performing a wired or wireless activation over the network.

Cause

The BlackBerry Enterprise Server does not recognize the BlackBerry 8800 smartphone.

Resolution

BlackBerry Enterprise Server software version 4.1
Install BlackBerry Enterprise Server software version 4.1 Service Pack 2 or later.

BlackBerry Enterprise Server software version 4.0 and earlier
Install BlackBerry Enterprise Server software version 4.0 Service Pack 6 or later

[racer4life]

Where could i get version 4.1 service pack 2 from?

-Thank you

[GaryCutri]

Originally Posted by racer4life

Where could i get version 4.1 service pack 2 from?

-Thank you

All BlackBerry Enterprise Server updates can be found HERE