Message box Issues

[Brimbank]

Hey Guys,

I am having a slight problem with a few Blackberry's across my organisation, its happened more then once. when you click on messages you know how it lists all the emails received and sent for the past 30 days all of a sudden the blackberry forgets all of the emails and remembers the last day and then a couple of emails from more then a few months ago and wont show anything else... i am stumped at how this could happen not sure what to do, any help??

BES Sever - 4.1.6.9
Blackberry - 4.2.1.101

[GaryCutri]

Hi,

It would appear that your device is low on memory or has a mailbox corruption. The first thing to try is go to "Options > Advanced Options > Applications" and uninstall any programs or language packs you don't require.

What is the Low Memory Manager

The Low Memory Manager (LMM) is activated automatically when the available flash memory on the BlackBerry smartphone decreases to less than 400KB. Flash memory is used to store BlackBerry smartphone applications such as Messages, Calendar, Contacts, Tasks, MemoPad, and third-party applications.

By removing rarely used applications and old data, BlackBerry smartphone users can increase the amount of memory on their BlackBerry smartphone. The LMM begins by removing low priority items such as cached data. Medium priority items such as very old email messages and out-of-date calendar entries are deleted if additional memory capacity is required. If the memory situation on the BlackBerry smartphone becomes critical, the LMM will cause the email application to remove email messages on a last-accessed basis.

To view the available memory on the BlackBerry smartphone, go to Options > Status > File Free

Note: Calendar entries and email messages removed by the LMM are not reconciled back to the mail system.

[Brimbank]

Thanks for that Gary, i will check that out on the users device

Another quick question is there a way wee can turn the LMM system off?

[GaryCutri]

Originally Posted by Brimbank

Thanks for that Gary, i will check that out on the users device

Another quick question is there a way wee can turn the LMM system off?

If you turned off LMM your device would just crash and possibly be in a worse situation. I can confirm clearing unwanted applications, games and languages (you may even still have the sample video) will resolve your issue.

[Brimbank]

Cool thanks mate! your a legend!