EBay Application unable to Login

**Aussieswag** · 07-05-2011, 12:10 PM

I have a Blackberry Bold 9000.
I downloaded Ebay application BUT it will not let me log into to my Ebay Account???
All I can do is a search........ If I try to login it keeps coming back with login/password incorrect.
Please note I am entering the correct details.
I am on a BIS plan - live in Australia and my Ebay Account logon is through Ebay.com.au
HELP!

**j30max** · 07-05-2011, 09:36 PM

hi mate, delete and reinstall the ebay application.

cheers

**Aussieswag** · 07-05-2011, 09:55 PM

Thanks - but have uninstalled and re-installed 3 times - rebooted Blackberry - turned off and on. No Luck

**j30max** · 08-05-2011, 04:56 PM

there maybe a glitch with running the latest ebay app on OS4. have you tried upgrading to OS5?

Software For BlackBerry® Bold (TM) 9000 smartphone

BlackBerry Handheld Software v5.0.0.1301 (EastAsia)

Package Version: 5.0.0.1301
Consisting of:

* Applications: 5.0.0.771
* Software Platform: 5.2.0.72
* File name: 9000EastAsia_PBr5.0.0_rel1301_PL5.2.0.72_A5.0.0.77 1_Telstra.exe
* File size: 116.02MB

Note: The Software Platform and Applications version numbers can be found under Options-About screen on the handheld.

* Download Software

**Aussieswag** · 09-05-2011, 05:24 PM

Thanks for help - but I am already running OS5. Any more suggestions - does it work for other users????

**GaryCutri** · 10-05-2011, 12:59 PM

Originally Posted by Aussieswag

Thanks for help - but I am already running OS5. Any more suggestions - does it work for other users????

Contact Telstra and confirm that you have the "Internet Browsing Service (IBS)" codes on your account. Also please note that we are assuming your profile is correct and that you have a BlackBerry Internet Service (BIS) data plan.

**Aussieswag** · 22-05-2011, 02:27 PM

Thank you again. I have BIS plan, can browse and use the internet. Deleted application then downloaded installment link from Blackberry (see below) and tried to install from there. Message said my device does not meet the system requirements that are needed to support EBay for Blackberrys. I have all the requirements, so about to give up!!
Here is message:
BlackBerry - eBay App for BlackBerry Smartphones
System Requirements

To use the eBay app for BlackBerry smartphones, you will need the following:

1000KB of available application memory
BlackBerry Internet Bundle browsing capabilities
BlackBerry® Device Software v4.5 or later (to find your software version, click Options on the smartphone Home screen, then click About)

**Aussieswag** · 22-05-2011, 05:51 PM

Well Well!!! After following all the replies and talking to Telstra, to find plan OK and system requirements OK, I deleted the app. set up a new password in Ebay then reloaded the EBay app for BB & it finally let me log in. Problem solved but still have no ideas at all what may have caused it.
Thanks All

**GaryCutri** · 22-05-2011, 06:09 PM

Originally Posted by Aussieswag

Well Well!!! After following all the replies and talking to Telstra, to find plan OK and system requirements OK, I deleted the app. set up a new password in Ebay then reloaded the EBay app for BB & it finally let me log in. Problem solved but still have no ideas at all what may have caused it.
Thanks All

If it "magically" started working I assume Telstra may have refreshed or corrected the service codes on your account.