Quote:
Originally Posted by madi.ob
Wirelessly posted (Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/525.19 (KHTML, like Gecko) Chrome/1.0.154.53 Safari/525.19)
Hi need help, my emails are deleting for no reason from my blackberry, why and how to stop?
|
Hi,
As Greg mention first try a hard reset of your device but you need to ensure your device isn't running out of memory. If your device memory is low your device will first delete call logs and then SMS if required to clear space. In the event memory is still low it will start clearing emails. The first thing to do is check the available memory via Options > Status > File Free and if it is low you need to check the following:
1. Ensure photos are set to be saved on the external memory (Open the Camera > Press menu > Select Options > Ensure Store Pictures is set to Media Card)
2. If you have transferred and music to the device ensure it is on the external memory
3. Delete and unrequired applications or language packs via Options > Advanced Options > Applications > Highlight an application > Press menu Select Delete.
If you need any help determining the amount of free memory please post back. Also your device is running extremely old firmware that has a number of known issues. Please request your BlackBerry Administrator to upgrade your device using the firmware below:
OPTUS - BlackBerry Bold 9000 Firmware Version v4.6.0.247
Thanks,
Gary