trouble with my hotmail account

[jorge_Canales83]

i'm having dificulties receiving my mails from hotmail

i do receive mails from an account in which i use microsoft outlook, no problem there

but on my hotmail account i'm not receiving emails as they get to my inbox

why is this happening and how could i fix it?

thanks

[Gregmyers]

Originally Posted by jorge_Canales83

i'm having dificulties receiving my mails from hotmail

i do receive mails from an account in which i use microsoft outlook, no problem there

but on my hotmail account i'm not receiving emails as they get to my inbox

why is this happening and how could i fix it?

thanks

Hi and welcome to the forum,
You will need to login to your BIS account and add the HotMail account from there (or from the 'Email Setup' from your device). The configuration will be automatically recognized for hotmail and follow the prompts.
Let us know how you go.
KR
Greg Myers

[GaryCutri]

Unable to receive email messages from an integrated Hotmail or MSN account

Doc ID : KB10218
Last Modified : 12-02-2008
Document Type : Support

Environment

• BlackBerry® Internet Service
• BlackBerry smartphones
• MSN® Hotmail®

Note: To determine which version of the BlackBerry Internet Service you are using, see KB04989.

Overview

The BlackBerry smartphone does not receive email messages from an integrated Hotmail or MSN email account.

Cause

Summary of Causes

This issue can be caused by the following:

1. There are too many email messages in the Hotmail mailbox.
2. There are large messages in the Inbox folder of the Hotmail or MSN account.
3. There have been changes made to the Hotmail or MSN email account.

Resolution

Refer to the appropriate resolution for your cause.

Cause 1

There are too many email messages in the Hotmail mailbox.

Resolution

Create subfolders or delete old email messages to keep the email message count within the Inbox folder below 900.

Cause 2

There are large messages in the Inbox folder of the Hotmail or MSN account.

Resolution

Move messages larger than 8MB, including attachments, from the Inbox folder to a subfolder in the Hotmail or MSN account (see the Additional Information section below).

Note: For BlackBerry Internet Service version 2.X, verify that the Sent Items folder does not contain messages larger than 8MB, including attachments.

Cause 3

There have been changes made to the Hotmail or MSN email account.

Resolution

MSN is upgrading all accounts to Windows Live™. In order to receive email you will need to complete the following steps:

1. Log in into your Hotmail or MSN account.
2. Click We’re Updating Your Account.
   
3. Select Update to Windows Live.
4. Sign into your BlackBerry Internet Service account.
5. Remove and reintegrate the Hotmail or MSN email account into the BlackBerry Internet Service account. For instructions, see KB02189.

Additional Information

The BlackBerry Internet Service can time out when connecting to a mail folder if the email message count exceeds 900 email messages. For more information, see KB03592.