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  1. #1
    AndrewJxn's Avatar
    AndrewJxn is offline Member
    BlackBerry Device: 9000 Bold
     
    Device Firmware: 4.6.0.216
     
    Email Configuration: BlackBerry Enterprise Server (BES)
     
    Mobile Carrier & location: Telstra Next G
     
    Join Date
    May 2009
    Posts
    7

    Can't load or reload OS on BB Bold.

    Hi guys,

    I'm hoping you can assist here, my BB decided to stop turning on after I removed the battery to take out the SIM. I tried to update the OS to V4.6.0.216 (which it was previously) and got a message in Desktop Manager saying "A Fatal Error Has Occurred Please Try Again" or something similar. The device now only displays "Reload Software 507" error.

    I've wiped the device using JL_Cmdr and tried to reinstall the OS but continue to get the same error in DM and on the device.

    Really appreciate any help you can offer.

    Thanks,

    Andrew.

  2. #2
    Loris is offline Senior Member
    BlackBerry Device: Bold 9700
     
    Device Firmware: 6.0.0.344
     
    Email Configuration: Both BIS and BES
     
    Mobile Carrier & location: Optus - Australia
     
    Join Date
    Apr 2009
    Posts
    333
    what version of DM are you using?

    I would wipe the device again and instead of using DM try the Apploader in c:\program files\common files\research in motion\apploader

  3. #3
    AndrewJxn's Avatar
    AndrewJxn is offline Member
    BlackBerry Device: 9000 Bold
     
    Device Firmware: 4.6.0.216
     
    Email Configuration: BlackBerry Enterprise Server (BES)
     
    Mobile Carrier & location: Telstra Next G
     
    Join Date
    May 2009
    Posts
    7
    Hi Loris,

    Many thanks for the suggestion, I have now reinstalled the OS through App Loader and restored from BackUp (which unfortunately I only did 3 months ago!) but at least it's working again.

    Once again, many thanks.

    Andrew

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