email settings

[ajp]

hi there,
i bought this blackberry 9000 here in Melbourne and then am start using it in Indonesia within their provider. then im going back to melbourne using 3 as my provider. i've been using this phone for a several months (less than a year) and now just realized that we can put more than 1 email addresses.

the problem is,
i cant add or remove or do anything through email setting (i need to add email).
there's 2 thing there after i press email setting.

there are
"NEW USERS"
and
"EXISTING USERS"

unfortunately, i forgot about this thing at all. i forgot the username and even i cant even remember have i through this thing or not. i totally forgot.
when i go to new users with "create new account" and agree with the terms and conditions, i still cant create it..

its stated :
"YOUR ACCOUNT IS NOT ACCESSIBLE VIA HTML BROWSER. PLEASE USE YOUR DEVICE TO ACCESS BLACKBERRY INTERNET SERVICE. PLEASE TRY AGAIN"

when i press "ok", they ask me to put Device PIN and Device IMEI but still its not working.

does anyone know how to find the username (if i did this thing before and i may forgot)..?


can anyone help me solve this problem and get through the email setting so i can add my email?

thanks,
AJ

[ted]

Hi AJ, best bet may be to click the "Need Assistance?" link next to username on a PC Browser or try the "Forgot Password?" link in the BB Browser next to the Password box.

the URL for your Service provider should be:

For 3
https://bis.ap.blackberry.com/html?brand=three

otherwise replace "three" with the name of your service provider in Indonesia (ie indosat) and that should bet you there.

[ajp]

when i follow ur link and put the PIN and IMEI its stated :

"An unknown error occurred."

in indonesia, am using XL as my provider. when i put XL it stated :

"The site cannot be accessed in this manner. Please use the URL or link provided to you by your service provider."

when i go to "forgot password"
and put my pin on it they said "Your password has been successfully sent to your BlackBerry device." but i didnt receive anything..

[ted]

Errrrr..... on XL's website right now stumbling through trying to find their BIS Portal...... I KNEW I shoulda learned Indonesian!

I'm gonna take a stab and say try this link for XL
Setting dan Panduan BLACKBERRY - XL Nyambung Terus

There seems to be a login something or other and some other options there as well. My apologies for not being able to resolve the issue a bit more decisively AJ, but I hope I was able to help somewhat anyway.

[ajp]

i've asked them through the "contact us" link.
hope they will help me.

but if there's anyone out there can help me solve this problem through this forum, please reply this thread. thanks...


thanks Ted.

[ted]

Any Time AJ, like I said I'm just sorry I couldn't help more