losing voice notes

[tantravaya]

I regularly record voice notes on my Storm. Usually they are about 45 minutes in length and I am very happy with the clarity. Just lately when I have recorded voice notes I notice that when I save it to a folder and name the file, it cuts off half of the recording and tells me I have about 20 minutes. When I listen to the file, sure enough, half has been wiped.

This has only just started happening. I am using 4gb media card and I have plenty of available space. I have done a disc check and all is ok.

Can anyone help? Can I recover the lost part of the file? Why has this started to happen now? Any help would be gratefully appreciated.

I use the phone to do past life readings - see my website tantravaya.org. I am happy to do a free reading for whoever can sort this out for me.

thanks in advance!

[GaryCutri]

Hi,

As this feature has worked in the past the first step would be to restart your device by removing and reinserting the battery. After the restart please try recording a test 40 minute voice note and confirm if the issue has been resolved (even just leave it recording the radio just in case it fails). If you are still experiencing the fault there are two things that I would recommend to resolve the issue and improves the devices performance. The first is to upgrade your device to the latest official firmware and the second is to backup and then format the MicroSD card.

Upgrade the Device Firmware:

1. Download the latest firmware using this LINK
2. Install the firmware onto your PC running BlackBerry Desktop Manager
3. Connect your device and open Desktop Manager
4. When prompted select "Upgrade Now" (If you are not prompted select Applications Loader > Update)
5. Follow the prompts and your device will be upgraded.
6. As your profile states that you are on BES (BlackBerry Enterprise Server) you will need to contact your work and reactivate your device.

Note: This process can take up to 30 minutes; please do not interrupt this process even if the device appears to be taking a long time to start.

Format the MicroSD

1. Connect your device to your PC
2. When prompted on your deice select "Yes" to enabled Mass Storage Mode
3. On your PC open "My Computer" (or "Computer" on Vista) and open the second BlackBerry Drive that appears
4. Open the Blackberry Folder
5. Copy all data you wish to retain to your PC
6. After you have transferred the data disconnect your device from the PC
7. On the device go to Options > Memory > Press Menu > Select Format > Select Media Card


Thanks,

Gary

[tantravaya]

Thank you very much Gary. I downloaded the upgrade and I replaced the media card. So far (fingers crossed) my voice notes are now working fine. Much appreciated.

[GaryCutri]

Originally Posted by tantravaya

Thank you very much Gary. I downloaded the upgrade and I replaced the media card. So far (fingers crossed) my voice notes are now working fine. Much appreciated.

That's great to hear and thank you for the update.