BlackBerry Desktop Manager 4.6

[BESadmin]

Originally Posted by krystalklearkarma

I realize I am replying to an old post/request from Gary, however I was having same issue. I did what you suggested and I am left with the same issue: Calendar items are in BB calendar, but not Outlook 2003 (using Windows XP and BB desktop 4.3). I was going to upgrade, but unsure if I should move to 4.6. Should I do this next? Also I get an error:

" There was a total of 2 record(s) skipped during the synchronization as summarized below: address book: Device-0, Microsoft Outlook -2 Please check the synchronization log for more details. "

Can you help? Thanks a bunch!

Unable to write or update application data

Doc ID : KB11366
Last Modified : 2008-08-22
Document Type : Support

Environment

• BlackBerry® Desktop Software
• IBM® Lotus Notes®
• Microsoft® Outlook® 2003

Problem

Some records are skipped during synchronization and the BlackBerry smartphone user receives the following error message:

There was a total of 1 record(s) skipped during the synchronization as summarized below:

Address Book: Device - 0, Microsoft Outlook - 1
Please check the synchronization log for more details.

OR

Unable to write or update application data.


Cause


This issue could be caused by one of the following:

1. The First Name, Last Name, and Company fields are empty in one or more contacts in the Microsoft Outlook address book.
2. An Address Book entry on the BlackBerry smartphone is corrupt.

Resolution

Complete the appropriate resolution for the cause.

Cause 1

The First Name, Last Name, and Company fields are empty in one or more contacts in the Microsoft Outlook address book.

Resolution 1

Upgrade to BlackBerry Desktop Software 4.2 or later.

Resolution 2

Add text to the empty First Name, Last Name, or Company fields, or delete contacts with empty fields in the Microsoft Outlook address book.

Cause 2

An Address Book entry on the BlackBerry smartphone is corrupt.

Resolution

Clear the Address Book database. For more information, see KB05313.

Workaround

Workaround 1


Perform an advanced search in Microsoft Outlook to find contacts with empty First Name, Last Name, and Company fields.

1. In Microsoft Outlook, open Contacts.
2. Click Tools > Find > Advanced Find.
3. Click the Advanced tab.
4. Click Field.
5. Click Frequently-used fields > First Name.
6. In the Condition drop-down list, select is empty.
7. Click Add To List.
8. Repeat steps 4 to 6 for Last Name and Company.
9. Click Find Now.
10. Modify any empty fields that appear in the search results.
11. Synchronize the BlackBerry smartphone using the BlackBerry® Desktop Manager.

If you do not find any contacts containing empty fields, use advanced logging to find the corrupt entry in the address book. To turn on advanced logging, see KB01451.


Workaround 2


Complete the following steps:

1. Open BlackBerry Desktop Manager.
2. Click Synchronize.
3. Select the Configuration tab.
4. Click View log.
5. Select Edit, then Find. Alternatively, press Ctrl+F.
6. Type the word skip, then click Find Next.
7. Delete the entry that is causing the problem in either Microsoft Outlook or on the BlackBerry smartphone, depending on where the corrupt entry is located.

[richard.dyson@intercad.co]

I fixed this by deleting all my Outlook contacts, then resyncing with the Blackberry to recreate them.