Error refreshing settings when starting the BlackBerry Connect Desktop Software

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Error refreshing settings when starting the BlackBerry Connect Desktop Software


Doc ID : KB11020
Last Modified : 2007-05-14
Document Type : Support


Environment

• BlackBerry® Connect™ Desktop Software 2.1.1.16 through 2.1.1.18
• BlackBerry Connect software
• Microsoft® Outlook® 2000

Problem

When starting the BlackBerry Connect Desktop Software, you receive the following error:

Error refreshing settings

Cause

BlackBerry Connect Desktop Software 2.1.1.16 through 2.1.1.18 is not compatible with Microsoft Outlook 2000.

Resolution

Complete one of the following:
Upgrade to BlackBerry Connect Desktop Software 2.1.1.19.

1. Start your web browser and go to http://businesssoftware.nokia.com.
2. Click BlackBerry Connect tab.
3. Choose your Region, Carrier and Phone model.

OR

Upgrade to Microsoft Outlook 2003.