Desktop email program was unable to submit an email message
Doc ID : KB04422
Last Modified : 2007-06-08
Document Type : Support
Environment
- BlackBerry® Desktop Software
- BlackBerry smartphone
- BlackBerry® Enterprise Server
Problem
After sending an email message from your BlackBerry smartphone, a red
X appears beside the message in the messages list and the Message Status field displays the following error:
Desktop email program was unable to submit message
Note: The
Message Status field appears above the
To field within the message.
Cause
Summary of Causes
This issue may be caused by the following:
- The BlackBerry Router on the BlackBerry Enterprise Server has stopped. This cause only applies to BlackBerry Enterprise Server software version 4.0 and later.
- Your mailbox is full.
- Send As Permissions
Resolution
Cause 1
The BlackBerry Router on the BlackBerry Enterprise Server has stopped.
Note: This cause only applies to BlackBerry Enterprise Server software version 4.0 and later.
Resolution
Restart the BlackBerry Router by completing the following steps:
- On the computer running the BlackBerry Enterprise Server, open the Control Panel.
- Go to Administrative Tools > Services.
- Right-click BlackBerry Router, then select Start.
- Close the Services window, then close the Control Panel.
Cause 2
Your mailbox is full.
Resolution
Make sure you have not reached, and are not close to reaching, your mailbox limit.
Cause 3
Send As Permissions
Resolution
Follow
KB04707 to resolve the Send As Permissions issue.
Additional Information
This problem may also be caused by a revoked
Send As permission. For more information, see
KB04707.