Desktop email program was unable to submit message.

[BESadmin]

Q: After sending a message, an X appears beside the message. The Message Status is as follows: Desktop email program was unable to submit message.

A: This occurs because the Desktop [CMIME] service book is corrupt. Please see below for instructions on how to delete the service book database and generate a new encryption key.


Support - Desktop email program was unable to submit message

Last Updated: 19 October 2006

Article Number: KB-04422

<Edit: Refer to update below>

Keywords

unable, can’t, cannot, send, fail, failed, service, book, unsent, sent

[BESadmin]

Desktop email program was unable to submit an email message

Doc ID : KB04422
Last Modified : 2007-06-08
Document Type : Support

Environment

• BlackBerry® Desktop Software
• BlackBerry smartphone
• BlackBerry® Enterprise Server

Problem

After sending an email message from your BlackBerry smartphone, a red X appears beside the message in the messages list and the Message Status field displays the following error:

Desktop email program was unable to submit message

Note: The Message Status field appears above the To field within the message.

Cause

Summary of Causes

This issue may be caused by the following:

1. The BlackBerry Router on the BlackBerry Enterprise Server has stopped. This cause only applies to BlackBerry Enterprise Server software version 4.0 and later.
2. Your mailbox is full.
3. Send As Permissions

Resolution

Cause 1

The BlackBerry Router on the BlackBerry Enterprise Server has stopped.

Note: This cause only applies to BlackBerry Enterprise Server software version 4.0 and later.

Resolution

Restart the BlackBerry Router by completing the following steps:

1. On the computer running the BlackBerry Enterprise Server, open the Control Panel.
2. Go to Administrative Tools > Services.
3. Right-click BlackBerry Router, then select Start.
4. Close the Services window, then close the Control Panel.

Cause 2

Your mailbox is full.

Resolution

Make sure you have not reached, and are not close to reaching, your mailbox limit.

Cause 3

Send As Permissions

Resolution

Follow KB04707 to resolve the Send As Permissions issue.

Additional Information

This problem may also be caused by a revoked Send As permission. For more information, see KB04707.

[GaryCutri]

If you are connecting via a BlackBerry Enterprise Server please refer to the link below for more details:

Unlisted message error or Desktop email program unable to submit message

[landale4]

I came across this issue and the user's Send As permissions were there and his mailbox was not full. I tried several times to delete and replace his desktop (cmime) service book with a new copy, but I couldn't get a replacement service book to show up on the device. Finally decided to check the eventlog on the BES and it had an error “User xxxxx@domain.com appears to be running on a BES administered with a separate database…..”
As it turns out he had been added to two different servers. I had the BES admin remove him from the BES that I didn't have access to, then I reloaded the user account on the correct BES domain. This must have prompted activation, because within 10 minutes he had a message on his bb saying “Activation complete”. After that he was able to send/receive emails and everything worked as normal.

[GaryCutri]

Originally Posted by landale4

I came across this issue and the user's Send As permissions were there and his mailbox was not full. I tried several times to delete and replace his desktop (cmime) service book with a new copy, but I couldn't get a replacement service book to show up on the device. Finally decided to check the eventlog on the BES and it had an error “User xxxxx@domain.com appears to be running on a BES administered with a separate database…..”
As it turns out he had been added to two different servers. I had the BES admin remove him from the BES that I didn't have access to, then I reloaded the user account on the correct BES domain. This must have prompted activation, because within 10 minutes he had a message on his bb saying “Activation complete”. After that he was able to send/receive emails and everything worked as normal.

Thanks for the feedback.