Desktop Manager closes or fails to update address book

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Support - Desktop Manager closes or fails to update address book when synchronizing with Outlook Express

Last Updated: 23 October 2006

Article Number: KB-03926

Summary

This article applies to the following:

• BlackBerry® Desktop Manager
• BlackBerry device
• Microsoft® Outlook®
• Microsoft Outlook Express

Problem

When you try to synchronize the data on your BlackBerry device with your computer, one of the following problems occurs:

• BlackBerry Desktop Manager closes before synchronization completes.
• Synchronization finishes but does not update the address book on the BlackBerry device.

Cause

This problem occurs when both of the following conditions exist:

• Data sharing between Outlook Express and Outlook is enabled in Outlook Express.
• Internet Mail Only installation is enabled in Outlook. (To find this option in Outlook, go to Tools > Options > Mail Delivery > Reconfigure Mail Support.)

Resolution

Either disable sharing in Outlook Express or change the Outlook installation type.
To disable sharing in Outlook Express
See one of the following Microsoft Support Knowledge Base articles:

• 196215 (for Outlook 2000)
• 286116 (for Outlook 2002 or 2003)

To change the Outlook installation type
See Microsoft Support Knowledge Base article 195507.
Additional Information

If you try to synchronize with Microsoft Outlook 2007 beta, you may receive the following error:
Handheld tools has encountered a problem and needs to close.

Currently, synchronization with Outlook 2007 is unsupported.

Keywords

address book, crash, import, export, Outlook Express